CVWD’s offices are now open. It has been a very strange year, but your CVWD staff has worked hard to continue providing water and wastewater services throughout the COVID-19 pandemic. The District has staff, equipment and infrastructure in place to maintain all services around the clock, while social distancing to protect the health and well-being of our employees, customers and the community.

Because of the pandemic, CVWD now has many services available online so customers can conduct business anytime of the day from the convenience of their home. On the CVWD website, you can now start or stop service, request a leak check, pay your bill, request a payment extension or apply for a low-income discount.

In addition, under the Infrastructure tab, there are project notifications, bid opportunities and information for builders and developers including fire flow forms.

And while you are visiting the CVWD webpage, don’t forget to sign-up for email alerts on the bottom of the webpage. You may select topics such as meeting notifications, water conservation or emergency notifications.

Board meetings are held on the second and fourth Tuesday of each month. Interesting discussions in regard to rates, bond financing the 2021-22 fiscal year budget, Capital Improvement Programs, and ongoing infrastructure replacement programs are underway. It is a great time to tune in from home to see what is going on and how you can participate. Instructions on how to call in or use Zoom teleconferencing are on the website www.cvwd.com.

Since the pandemic started, CVWD’s board of directors recently took measures to assist the community:

• Cancelled rate increases during the 2020-21 fiscal year
• Suspended water shut-offs for non-payment
• Suspended late fees
• Offered repayment plans for those unable to pay their bills due to hardships from COVID
• Delayed rate increases for the 2021-22 fiscal year, which would have typically started in July 2021

Just this past month, CVWD was a state winner of the annual awards program from CWEA for the best wastewater collection system in the “small” category. Congratulations to the Operations and Engineering staff!

As part of Crescenta Valley Water District’s (CVWD) strategic plan to increase customer awareness, improve service offerings, and continue to prioritize emergency preparedness, CVWD will be using Everbridge. Everbridge, the world’s recognized leader in incident notification systems, will be used for citizen alerts to communicate important information to thousands of residents and businesses before, during and after water emergencies and outages.

The Everbridge emergency notification system allows CVWD to send critical messages to residents and businesses instantly across multiple communication devices including cellphone, home phone, email, text messaging, fax and more. To ensure that individuals receive time-sensitive, life-saving emergency information from the District, residents must sign-up and register their contact information. Customers may receive a request from Everbridge to confirm their contact information. Please take this opportunity to verify your preferred contact method so that CVWD can reach you with important critical messaging.